Contact Us

Hours of Operation: Monday to Friday, 8AM to 5PM PT, 11AM to 8PM ET. Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form. All orders are shipped immediately.

Call our laboratory at 1-877-766-2155. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.

Toll Free Tel: 1-877-766-2155
Toll Free Fax: 1-888-655-8877
Customer Support: support@dnafamilycheck.com
Technical Support: lab@dnafamilycheck.com
Accounts: accounts@dnafamilycheck.com
Web: https://www.dnafamilycheck.com/

Existing Client? Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an Email at support@dnafamilycheck.com. Please remember to include your Account ID # in your Email.

Secure WebsiteInformation on this page is secure. We value your privacy.
*Indicates a required field.

Questions or Comments

Send us a message by filling out the form below:

Location Check

We have one of the largest networks of legal collection sites in North America. If you would like to proceed with the Legal testing option and wish to check availability for specimen collection in your area, please fill out the form below and our booking department will call you to arrange an appointment for you.

What is the difference between Private and Legal Tests?

The private test is intended for individuals who need to know the truth about a relationship in private before deciding on the next step to take. If the private test is chosen, a home swab kit is sent directly to the parties involved so that the samples can be collected quickly and discreetly in the privacy of your own home.

The legal test is intended for individuals who need to use the results in court. As a mandatory requirement of the legal test, the sample collection must be performed and witnessed by an unbiased third party who has no interest in the outcome of the test using a strict chain-of-custody collection procedure. Clients can choose to arrange their own witnessing and collection can use the legal version of our Home kit, or they can choose to have us arrange for professional sample collection and witnessing at one of our hundreds of legal collection facilities in the United States and Canada.

Both the legal and the private tests are equally accurate. The only difference is whether the sample collection is witnessed or collected in private. Please rest assured, that regardless of which test type you choose, you will receive the highest quality DNA test with absolute accuracy.

Professional Collection and Witnessing Services

For legal testing, the sample collection must be performed and witnessed by an unbiased third party who has no interest in the outcome of the test using a strict chain-of-custody collection procedure (such as a physician, notary or lawyer). Clients can choose to arrange their own witnessing, or they can choose to have us arrange professional sample collection and witnessing at one of our hundreds of legal collection facilities located throughout the United States and Canada. The cost for Professional Collection and Witnessing is $50 per person (Fees may be higher in remote areas and Alaska or Hawaii). If you would like us to arrange collection and witnessing for you, please choose the Professional Collection and Witnessing Services option.