Customer Testimonials

“My ex-girlfriend contacted me to say that I may be the father of her 5 year old daughter. Your test proved that I am the true biological father. It’s a life changer. Thank you.”

Jared, SD

“I was very impressed with the ease and discretion of the testing process. I received my results quickly and quietly.”

Anonymous

“My husband has always mentioned that our two children maybe did not belong to him and accused me of being involved with his friend at the time that our children were conceived. I knew that this was not true. We finally decided to get a paternity test done to put an end to this. Sure enough, the results of the paternity test indicated greater than 99.9999% that he was the father of our children. Our family is now closer than ever before.”

R. Stern, Seattle, WA

“A++++. Near the date that my test was scheduled to be completed, I was so nervous that I ended up calling your lab almost once every hour. Thank you for putting up with me. I won’t forget your kindness.”

G. Lopez, NY, NY

Need Help?

Let our team of Dedicated Technical Support Experts help you place an order or find the right test for you!

Call us anytime at 1-877-766-2155 or you email us at support@dnafamilycheck.com. Laboratory hours are 8AM to 5 PM PST, 11AM to 8PM ET, Monday to Friday (except statutory holidays).

Shipping

Orders received prior to 2:00 PM PST (5:00 PM EST) on business days will ship out the same day. Orders received after 2:00 PM PST (5:00 PM EST) or on weekends or holidays will ship out the following business day. Business days are Monday to Friday excluding US and Canadian statutory holidays.

Split Kits

If the parties to be tested live in different cities (or different countries), you may request a “split kit” at the time of order and the sample collection components will be sent to each address separately. The collection components are individually barcoded and will be tested together once the samples arrive at the laboratory.

To order a split kit, simply state “please split this kit” in the comments box of the online order form. Please also indicate which name and address to send each component. Alternatively, you can choose to have the entire kit shipped to you and you can split the kit yourself and send the components to the other parties in the test.If you have already purchased a test kit and you want to have the laboratory send a new test kit to a different address, please contact our Customer Support Team to purchase a “replacement kit”.

For legal testing, if the parties involved live in different cities, separate appointments can be arranged for each individual in their respective locations.

International Shipments

We ship to most countries in the world. Please note that extra shipping charges may apply for international and overseas shipments. The shipping time for international and overseas shipments cannot be guaranteed. Shipments to international addresses can take longer than domestic shipments. If you select the Regular Shipping option for a foreign address, the delivery of the package is dependent upon the rules and speed of the mail system in that country. If you require the package to be shipped to a foreign country by a certain date, please contact us for a quotation for Express Courier delivery services to the foreign address.

Delivery to P.O. Boxes

If an express courier delivery that requires a signature is the selected method of shipping, please ensure that you provide a physical address instead of a PO Box so that a signature can be obtained upon delivery.

Shipping to Military Addresses

The delivery time may be more than 10 business days if shipping to APO/FPO military addresses.

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